How do I get a PUK code to unlock my mobile?

Your PUK code is an 8 digit code used to reset your mobile PIN, to unlock your mobile.
 

  • Residential customers: get your PUK code online now:

Get Pin/PUK now

  • Business customers: get your PUK code online now:

Get Pin/PUK now

Alternatively, you find your PUK code in My Account.

 

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Additional Support

You can also call 125 111, or if you're calling from outside Australia, call +61 4 3912 5111. When asked for the reason for your call, say:  "I want my P. U. K. code".

Call charges apply. If you are calling from a Non Telstra phone and cannot connect on this number, call 13 2200 and when prompted say "Prepaid".

Enterprise and Government customers: please contact your Service Delivery team on 1800 730 053.

Not what you're after? Here's information about unlocking your Pre-Paid mobile or Apple iPhone from the Telstra network.