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How do I get a PUK code to unlock my mobile?
Your PUK code is an 8 digit code used to reset your mobile PIN, to unlock your mobile.
- Residential customers: get your PUK code online now:
- Business customers: get your PUK code online now:
Alternatively, you find your PUK code in My Account.
On the landing page in Plans & usage, click on the mobile service to view the PUK code.
Make sure you have selected the relevant account or service from the ‘Account number' drop down list.
You can also call 125 111, or if you're calling from outside Australia, call +61 4 3912 5111. When asked for the reason for your call, say: "I want my P. U. K. code".
Call charges apply. If you are calling from a Non Telstra phone and cannot connect on this number, call 13 2200 and when prompted say "Prepaid".
Enterprise and Government customers: please contact your Service Delivery team on 1800 730 053.