Email settings

Where can I find detailed instructions?
What are the correct settings for my BigPond account?
   BigPond Email Platform Outlook.com Outlook.com
  POP3 & SMTP POP3 & SMTP IMAP & SMTP
Your name      
Account type POP3 POP3 IMAP
Incoming Server Details      
  • Server address
mail.bigpond.com pop-mail.outlook.com imap-mail.outlook.com
  • Port
995 995 993
  • Encrypted Connection
SSL SSL SSL
Outgoing Server Details      
  • Server Address
mail.bigpond.com smtp-mail.outlook.com smtp-mail.outlook.com
  • Port

465

587

587

  • Authentication
Yes Yes Yes
  • Encrypted Connection
SSL Encryption With TLS/STARTTLS (preferred) or SSL Encryption With TLS/STARTTLS (preferred) or SSL Encryption
Username: Enter your full BigPond email address Enter your full BigPond email address Enter your full BigPond email address
Password: Enter your BigPond Account password

Enter your BigPond Account password

Note: If you're using two-step verification with your OUTLOOK.COM account, remember to enter your app password here.

Enter your BigPond Account password

Note: If you're using two-step verification with your OUTLOOK.COM account, remember to enter your app password here.

 

Important - also be sure to:

  • Tick the box indicating outgoing server requires authentication (in most mail clients, this is not checked by default).
  • Use Secure Sockets Layer (SSL) with the POP and SMTP connection, and SMTP authentication for security.
  • Ensure that your operating system, and email client, has the latest updates.
  • Learn more about Outlook.com and two step verification

See our FAQ If you have forgotten your username or password details.

What is POP access?

POP3 access allows you to send and receive mail from a mail client. For example, Outlook, Thunderbird or Apple Mail.

Can I have more than one email account?

Yes. On a BigPond Plan, you can have up to 15 mailboxes (1 Primary + up to 14 additional mailboxes). To learn how to add an additional mailbox, refer to additional mailboxes.

How do I setup Email on your Mobile or Tablet?

If your email account has been setup on BigPond Email with Outlook.com the following settings apply:

Access Outlook.com on your Windows Phone, iPhone, iPad, iPod Touch, or Android.

Windows Phone

  1. On Start, flick left to the App list, tap Settings, and then tap Email & accounts.
  2. Tap Add an account, and then tap Windows Live.
  3. Enter your Email address.
  4. Tap the Password box, and then enter your password.
  5. Tap Sign in.

iPhone, iPad, or iPod Touch

  1. To set up your account on OUTLOOK.COM, go to Settings, and then tap Mail, Contacts, Calendar.
  2. Next, choose Add Account and Select Hotmail or OUTLOOK.COM.
  3. Now enter your email address and password and press next.  Select the fields that you want to sync.
    (Don't forget to enter your app password here if you're using the two-step verification)
  4. Press Save

Learn more about Outlook.com and two step verification.
 

 

Android

To set up your account on OUTLOOK.COM first go to Apps and select Play Store. Then enter your Google email and password if not alredy signed in.

Next, search for OUTLOOK.COM and select the OUTLOOK.COM app and Install. Remember to make sure you accept the app permissions.

Once it has installed, open the OUTLOOK.COM app and sign in using your email address and password and tap Ok. Then, accept app permissions. 

Don't forget to enter your app password here if you're using the two-step verification.  If you'd like to adjust the settings, you can do this here .

To finish, press Done.

Learn more about Outlook.com and two step verification.

Alternatively, you can always access Outlook.com through your phone's Internet browser at:

Other phones

If you have another phone that has a web browser, you can always access Outlook.com at:

Or you can manually set up your email settings using the above settings in What are the correct settings for my BigPond account?

If your email account on the BigPond Email platform and not on Outlook.com the following settings apply:

Access Email on your Windows Phone, iPhone, iPad, iPod Touch, or Android.

Windows Phone

  1. On Start, flick left to the App list, tap Settings, and then tap Email & accounts.
  2. Tap Add an account, and then tap Other.
  3. Enter your Email address.
  4. Tap the Password box, and then enter your password.
  5. Tap Sign in.

iPhone, iPad, or iPod Touch

  1. To set up your email on the BigPond mailbox service, go to start, Settings, then tap Mail, Contacts, Calendar.
  2. Next, choose Add Account and select Other.
  3. Then press Add Mail Account.
  4. Now enter your name, email address, password and press next.
  5. To finish up, enter your email address and password under "Outgoing Mail Server".
  6. Press Save

Android

  1. To set up your email on the BigPond mailbox service go to Apps, Settings and then Accounts. Next, choose Add Account and select Email.
  2. Enter your email address and password, and then select Manual setup.
  3. Now select POP3 account and in POP3 server, type in mail.bigpond.com
  4. Press Next.
  5. Now type in mail.bigpond.com as your SMTP server and select SSL under Security type
  6. Then press Next. If you'd like to adjust the settings, you can do this here.
  7.  To finish off, tap Next and give the account a name and then press Done.

 

All Other phones

Or you can manually set up your email settings using the above settings in What are the correct settings for my BigPond account?