Bill payment extensions or difficulty paying your bill
- For home phones, mobile and/or BigPond/Telstra internet
- For small business phones call 13 2000 and say "payment extension"
The Late Payment Fee is a flat $15 fee and applies to any overdue balances of $70 or more, for both Consumer and Small Business customers.
Pensioners and customers with a Department of Veterans Affairs (DVA) card will not be charged a late payment fee.